FAQ

Orders typically arrive in 4-7 business days. USPS is currently experiencing some shipping delays, so it may take a few extra days to arrive. You can track shipments on your Account Page. Thanks for your patience.

Refill blade shipments are determined based on your original sign-up date and how frequently you wish to have products delivered. All refill blade shipments usually arrive within 10-15 business days, but can take up to an additional week right now.

We offer free shipping on all orders over $15 and on all razor and wipes subscriptions. For all other orders, shipping is $4.

We ship to all 50 states in the U.S. (including P.O. Boxes).

Working on it!

Not yet, but stay tuned!

You can easily check your order and make changes to subscriptions by logging into your Account Page. Your order may be delayed, as USPS is experiencing slower shipping during this time – thanks for your patience. ❤️

For everything else, reach out to us (hello@mybillie.com) and we’ll help answer any questions you have.

If there is an issue with anything you received, please get in touch within 30 days and we’ll make it right (hello@mybillie.com).

Your credit card will be charged as soon as your order is accepted. For subscription orders, all recurring charges are determined by your original sign up date and how frequently you wish to have blades or wipes delivered.

Of course! You can make any changes to your billing info on your Account Page. If you need anything, email hello@mybillie.com – we’re here to help. :)

No worries! Email hello@mybillie.com, and we’ll help you out!

Yes! All of our products are vegan.

Yes! All of our products are cruelty-free. We are committed to cruelty-free practices at every level of our production which means we don’t work with any manufacturers or labs that don’t uphold cruelty-free practices as well.

Yes! All of our products are gluten-free.

Our Razor and Wonder Wipes are available for subscription (we know you hate running out). The rest of our products are available as one-time purchases. You can also add any product to a Razor or Wonder Wipes subscription for ongoing delivery in your account.

Yes! We formulate our products to work for all skin types, and specifically for sensitive skin.

It’s easy! You can adjust, skip, or cancel your plan any time on your Account Page.

If you’re looking to cancel, just find the item and shipment you wish to change and use the minus arrow to set the item quantity to 0. Then confirm that you’d like to remove the item.

Wonder Wipes are subscription only. We hope you'll love them, but you can change, delay, or cancel your shipments at any time.

A shave plan is the easiest way to never run out of fresh, sharp blades. First, you’ll receive your Razor Starter Kit – it comes with a Billie handle, holder and two refill blades. After that, we’ll send you four refill blades in every on-going shipment (you tell us how often!) so you can continue shaving. Free shipping always. Adjust, skip cancel anytime – it’s your shave plan.

It’s easy! You can adjust, skip, or cancel your plan any time on your Account Page.

If you’re looking to cancel, just find the item and shipment you wish to change and use the minus arrow to set the item quantity to 0. Then confirm that you’d like to remove the item.

We’re so glad you asked! You can purchase an extra handle (and holder) under the “Subscription” tab in your Billie account:

1. Just click "View all Products"
2. Select "Extra Handle & Holder"
3. Choose your desired color
4. If you’d like your handle to ship ASAP, just click “Purchase Now” to process your order today! Otherwise, you can have it included in your next scheduled shipment.

We’re so glad you asked! You can sign up for a blade refill subscription: mybillie.com/products/blades. Welcome to Billie!

You’ll receive two refill blades in your Razor Starter Kit and four refill blades in every on-going shipment. You tell us how often you want to receive shipments and we’ll take care of the rest. Free shipping always.

Ah, making the swap – crucial to your shave AND easy. First, push the Billie button at the top of your razor to release the old blade. Then, press your handle firmly into the center of the fresh blade until you hear it click. Voila! You're good to go :)

For a tip-top shave every time, we recommend replacing your blade every 7 shaves. (Don’t forget to store your razor on our magnetic holder in between shaves!)

Some people think men’s blades are sharper than women’s blades – we have two words for those people: Fake News. Men’s and women’s blades come out of the same machine – the steel blade is exactly the same. However, it’s true that men and women shave differently. We shave 10x the area, navigating more curves and angles – and we have to get the job done before the shower rinses off our shave cream. That’s why Billie razors are optimized in two ways for the way we shave: 1. Our blades are encased in a smooth aloe moisturizer, so it floats over your skin allowing you to shave a larger area with comfort. 2. Our blade has rounded edges providing comfort when you’re shaving tight areas.

Nope! Our blades are nickel-free.

We created a nifty holder that connects to your handle with magnetic force to keep your razor out of the shower puddle. To attach your holder: 1. Remove plastic from power putty. 2. Apply holder to clean, dry surface and press firmly into place. 3. Place handle onto holder (with blade facing wall). Magic! (If you need to move your holder, simply twist off the wall. Power putty can be reused when dry).

Our Razor Starter Kits are only available with a Billie plan. We’re confident you’ll love your Billie razor and you’ll want to stick with us – but if for any reason you want to break up (sniff sniff), we don’t make it hard. You can change, delay, or cancel your shipments at any time.

Yes – since Billie’s inception, we have donated 1% of our revenue to support women and important causes around the world. Currently, we’re partnering with Every Mother Counts, YWCA and Black Girls Code. In light of the racially charged events that have occurred over the past year, we’ve also contributed to nonprofits that specifically support Black and AAPI communities: Black Lives Matter, NAACP, Stop AAPI Hate, Asian American Federation, and AAJC. At Billie, we have zero-tolerance for racism and systemic oppression. We ask that our employees, partners and yes, even our customers, uphold these values as well. ❤️

Stay tuned – good things are coming!

We launched Project Body Hair in 2018 and became the first razor brand to ever show women with body hair. For the past 100 years, women’s razor brands hadn’t acknowledged it – commercials showed women "shaving" perfectly smooth, airbrushed legs. Strange, huh? Everyone has short stubble, long strands, or something in between. What you do with yours is up to you – grow it, get rid of it, or comb it. It's your hair, after all. Learn more and watch the film at projectbodyhair.com.

Check job openings and apply on our careers page.

We have zero tolerance for racism and we ask that our employees, partners and yes, even our customers, uphold these values too. We’re dedicated to fighting for racial equality and have contributed to nonprofits that specifically support Black and AAPI communities: Black Lives Matter, NAACP, Stop AAPI Hate, Asian American Federation, and AAJC. We know that in order to make lasting change in this fight, we need to start within, which means improving our hiring practices so that we have more BIPOC employees at every level of our organization and making sure that every member of our team is better educated on systematic racism and unconscious bias. These are the first of our ongoing commitments that extend throughout the year, and forever.

The Pink Tax Rebate is Billie’s referral program - it’s our way of saying: Ladies, you’ve been overpaying for pink razors for far too many years. Time to get some money back! You can earn dollars to spend on your next Billie purchase simply by getting your pals to sign up with their email (no purchase required!).

Money (ie, a coupon to spend on your next Billie purchase). The Pink Tax Rebate is Billie’s referral program – simply get your friends to sign up with their email (no purchase required) and we’ll reward you with coupon credits to spend on your next purchase. The more friends who sign up, the more coupon credits we’ll give you.

Lucky you! When you’re ready to check out, simply click the “Have a discount code?” link on the shipping information screen – your code will apply the discount to your purchase. If you need help, get in touch (hello@mybillie.com) and we'll get you sorted in no time!

We have no plans of replacing Pink Tax Rebate at this time.

Nope!

Once your friend places an order for a Razor Starter Kit, you’ll receive your $5 off promo code. Hope that helps!

Yep! Feel free to use this link for more details 💕

Yes, this code is only valid on orders for non-subscription items placed at checkout. Hope that helps!

This code is only valid on Razor Starter Kit orders—hope that helps!

Oh no! Shoot us an email at hello@mybillie.com and we’d be happy to help!

Your promo code can be used through the end of this year!

We'll be sure to circle back if we expand this program 💕

We’d recommend checking your spam folder. If you’re still having trouble, shoot us an email at hello@mybillie.com

Unfortunately no—this code is only valid on the Razor Starter Kit.

Unfortunately no—this code is only valid on non-subscription items. You can check out our Travel Case, Super Salve, Body Lotion, and so much more here!

This code is only valid on non-subscription items. Hope that helps!

Oh no! Shoot us a DM with your email address and we’d be happy to take a look!

So sorry for the trouble! We're only able to issue rewards for 3 referrals per calendar year for our Billie Bestie program