FAQ

Once an order is placed, everything moves pretty quickly. Send us a note at hello@mybillie.com— we’ll do our best to catch your package before it hits the road!

To edit your shipping address for future shipments, log in to your Billie Account and click the Subscription tab on your profile. Your shipping address is listed below your upcoming ship date and selected frequency. Just click Edit, and you'll be able to update your address.

Orders typically arrive in 4-7 business days. As shipping networks experience holiday delays, your goodies may take a few extra days to arrive in your mailbox, you can see shipment details under the Order History tab in your Account.

Refill blade shipments usually arrive within 7-14 business days of the ship date, but can take up to an additional week right now. We appreciate your patience ✨

Shipping is free for all blades & wipes subscriptions and orders over $25. For all other orders, shipping is $5.

✈️ Nationwide ✈️ We ship to all 50 states in the U.S. (including P.O. Boxes) and to military addresses.

We're working on it, pinky promise! 💘

If an order you've made on http://mybillie.com is lost, or arrives damaged or incomplete, please email us within 45 days at hello@mybillie.com and we’ll make it right! Unfortunately, we’re unable to accept returns that include used products.

If you purchased your items through another retailer, please reach out to them directly for help. You may also have coverage under our satisfaction guarantee.

Your credit card will be charged as soon as your order is accepted. For subscription orders, all recurring charges are based on your original sign-up date and how frequently you have your goodies delivered.

It’s super easy! You can check on your orders under the Order History tab in your account.

If you still need help tracking down an order, don't hesitate to reach out to us at hello@mybillie.com.

It’s easy! To make changes to your subscription, head to the Subscription tab in your Account where you can update your delivery frequency, change your order date, or swap subscription products.

You can also cancel any item by heading to the Subscription tab in your account and clicking on the minus arrow. From there, to remove a one-time item, click "Remove Item". To remove a subscription item, click Remove Item then "Cancel My Subscription" to confirm cancellation — this won’t affect the other products in your subscription.

For any additional questions, reach out to us at hello@mybillie.com, and we'll help you out.

You can cancel your subscription anytime by heading to the Subscription tab in your account and clicking on the minus arrow next to the item you’d like to cancel. From there, click Remove Item then "Cancel My Subscription" to confirm cancellation — this won’t affect the other products in your subscription.

You can also click here to contact our support team.

You can edit your payment information by heading to the Profile tab in your Account Page. If you'd like a payment method removed, email us at hello@mybillie.com — we’ll take it from there :)

No worries! Email hello@mybillie.com, and we’ll help you out!

A subscription is the easiest way to never run out of fresh, sharp blades. First, you’ll receive your Razor Starter Kit – it comes with a Billie handle, magnetic holder and two refill blades. After that, you'll receive refill blades based on your original sign-up date and how frequently you choose to have products delivered. Free shipping, and you can adjust, skip, or cancel anytime – it’s your subscription 🪒

You’ll receive two refill blades in your Razor Starter Kit. Ongoing shipments will include four refill blades based on your chosen frequency and initial ship date. Free shipping always.

Making the swap is super easy. First, push the Billie button at the top of your razor to release the old blade. Then, press your handle firmly into the center of the fresh blade until you hear it click. Voila! You're good to go : )

Each person shaves a little differently, but we recommend changing your blade every 7 shaves for a tip-top shave every time. Storing your razor on our magnetic holder also helps keep your blades dry and fresh ✨

Easy! Our blades were designed with built-in shave soap that can get gooey when left face down, which is where our magnetic holder comes in. Hanging up your razor allows the soap to dry out in between uses 💕

If you're looking for a little extra protection from gooeyness for your razor on the go, we recommend our Travel Case! We designed it with a built-in magnet so your razor floats inside and a perforated bottom to allow the blades to air out between uses.

We’ll let you in on a secret—the steel blades for men’s and women’s razors are exactly the same. Except women shave differently than men do; we shave 10x the area and navigate more curves and angles. That’s why Billie razors are optimized in two ways: 1. Our blades are encased in a smooth aloe moisturizer, so it floats over your skin, allowing you to shave a larger area with comfort. 2. Our blade has rounded edges making it easy when you’re shaving tight areas.

Nope! Our blades are nickel-free.

We created a nifty holder that connects to your handle with magnetic force to keep your razor out of the shower puddle. To attach your holder: 1. Remove plastic from power putty. 2. Apply holder to clean, dry surface and press firmly into place. 3. Place handle onto holder (with blade facing wall). Magic! (If you need to move your holder, simply twist off the wall. Power putty can be reused when dry).

Our Razor Starter Kits are only available through a subscription when you purchase on mybillie.com. We’re confident you’ll love your Billie razor and you’ll want to stick with us – but if for any reason you want to break up (sniff sniff), we don’t make it hard. You can change, delay, or cancel your shipments at any time.

Great question! Here’s a list of the products you can subscribe to:

• Refill Blades
• Dermaplane Refill Blades
• Wonder Wipes

You can also add these items to an existing subscription as a one-time or recurring shipment by heading to the Subscription tab in your account. You can also send us a note at hello@mybillie.com and we’d be happy to set it up.

• Body Lotion
• Body Wash
• Deodorant
• Body Buffer
• V Smooth
• Whipped Shave Cream

Yes! Our products are dermatologist-approved and formulated to work for all skin types, including sensitive skin.

Our refill blades and Wonder Wipes are subscription-only through mybillie.com. We hope you'll love them, and you can change, delay, or cancel your shipments at any time.

We’re so glad you asked! You can purchase an extra handle (and holder) in your Billie account.

1. Under “Add Extra Items,” Select “Extra Handle & Holder”
2. Choose your desired color
3. If you’d like your handle to ship ASAP, just click “Purchase Now” to process your order today! Otherwise, you can have it included in your next scheduled shipment.

Sign up for a blade refill subscription: mybillie.com/products/blades. If you already have an account, you can resubscribe by logging into your account.

Yes – since day one, we’ve partnered with women-first organizations like Every Mother Counts, YWCA, Black Girls Code, making meaningful donations to empower women worldwide. We’ve also contributed to nonprofits that specifically support Black and AAPI communities to further the fight against racial inequality.

At Billie, we have zero tolerance for racism and systemic oppression. We ask that our employees, partners and yes, even our customers, uphold these values as well ❤️

We have zero tolerance for racism and we ask that our employees, partners and yes, even our customers, uphold these values too. We’re dedicated to fighting for racial equality and have contributed to nonprofits that specifically support Black and AAPI communities: Black Lives Matter, NAACP, Stop AAPI Hate, Asian American Federation, and AAJC.

We know that in order to make lasting change in this fight, we need to start within, which means improving our hiring practices so that we have more BIPOC employees at every level of our organization and making sure that every member of our team is better educated on systematic racism and unconscious bias. These are the first of our ongoing commitments that extend throughout the year, and forever.

We’re so excited you’re considering joining our team. Head to our careers page for all our open roles—can’t wait to chat with you!

For all press related inquiries, send us a note at press@mybillie.com.

You can find us at Walmart, Target, Walgreens, CVS, Meijer, Kroger, H-E-B, and on Amazon 🤗 If you’re in Canada, head to Walmart or Shoppers Drug Mart. To find out what products are available where, we recommend getting in touch with your local store.

Unfortunately, no. If for any reason you need to return a Billie item bought in-store, we recommend getting in touch with the retailer directly. They will have access to your purchase history and be able to help.

Oh no! Contact the store you purchased from—they will be able to access your payment history using your payment info or ID and help with your issue 💓

All Billie products come with a 100% Satisfaction Guarantee. If your purchase was made within the last 45 days, please provide a photo of your receipt and we’ll look into it ASAP. Click here to learn more.