FAQ

Once an order is placed, everything else moves quickly. Send us a note at hello@mybillie.com — we’ll do our best to catch your package before it hits the road!

Orders typically arrive in 4-7 business days. As shipping networks continue to experience delays, your goodies may take a few extra days to arrive in your mailbox, but you can track shipments on your Account Page.

Refill blade shipments usually arrive within 7-14 business days from the ship date, but can take up to an additional week right now. We appreciate your patience ✨

Shipping is free for all razor and Wonder Wipes subscriptions and for all orders over $15. For all other orders, shipping is $4.

✈️ Nationwide ✈️ We ship to all 50 states in the U.S. (including P.O. Boxes) and to military addresses.

We're working on it, pinky promise! 💘

It’s super easy! You can check on your orders or make changes to subscriptions by logging into your Account Page.

If you need help tracking down an order, don't hesitate to reach out to us at hello@mybillie.com.

If an order you've made on mybillie.com arrives damaged or incomplete, or is lost, please email us within 30 days at hello@mybillie.com and we'll make it right. Please note that due to hygiene reasons we are unable to accept returned products.

Your credit card will be charged as soon as your order is accepted. For subscription orders, all recurring charges are based on your original sign-up date and how frequently you have blades or wipes delivered.

You can add a new payment method by heading to your Account Page. If you'd like a payment method removed, email us at hello@mybillie.com — we’ll take it from there :)

No worries! Email hello@mybillie.com, and we’ll help you out!

Our refill blades and Wonder Wipes are available by subscription (we know how much you hate running out!). The rest of our products are available as one-time purchases, but if you’d like to receive any of them on a recurring basis, shoot us a note at hello@mybillie.com—we’d be happy to set it up.

Yes! Our products are dermatologist-approved and formulated to work for all skin types, specifically for sensitive skin.

Easy! Our blades were designed with built-in shave soap that can get gooey when left face down, which is where our magnetic holder comes in. Hanging up your razor allows the soap to dry out in between uses 💕

Our refill blades and Wonder Wipes are subscription-only through mybillie.com. We hope you'll love them, but you can change, delay, or cancel your shipments at any time.

A shave plan is the easiest way to never run out of fresh, sharp blades. First, you’ll receive your Razor Starter Kit – it comes with a Billie handle, magnetic holder and two refill blades (one attached to your handle and the other inside the box).

After that, you'll receive refill blades based on your original sign-up date and how frequently you choose to have products delivered. Free shipping, and you can adjust, skip, or cancel anytime – it’s your shave plan 🪒

It’s easy! You can pause your subscription or adjust your frequency at any time on your Account Page. For any additional questions, reach out to us at hello@mybillie.com, and we'll help you out.

If you'd like to cancel your subscription, head to your Account Page. Find the item and shipment you wish to change and use the minus arrow to set the item quantity to 0. Then confirm that you'd like to remove the item. You can also click here to contact our support team.

We’re so glad you asked! You can purchase an extra handle (and holder) under the “Subscription” tab in your Billie account:

1. Click "View all Products"
2. Select "Extra Handle & Holder"
3. Choose your desired color
4. If you’d like your handle to ship ASAP, just click “Purchase Now” to process your order today! Otherwise, you can have it included in your next scheduled shipment.

You can sign up for a blade refill subscription: mybillie.com/products/blades.

You’ll receive two refill blades (one on the handle and the other inside the box) in your Razor Starter Kit. Ongoing shipments will include four refill blades based on your chosen frequency and initial ship date. Free shipping always.

Making the swap is super easy. First, push the Billie button at the top of your razor to release the old blade. Then, press your handle firmly into the center of the fresh blade until you hear it click. Voila! You're good to go : )

Each person shaves a little differently, but we recommend changing your blade every 7 shaves for a tip-top shave every time. Storing your razor on our magnetic holder also helps keep your blades dry and fresh ✨

We’ll let you in on a secret—the steel blades for men’s and women’s razors are exactly the same. Except women shave differently than men do; we shave 10x the area and navigate more curves and angles. That’s why Billie razors are optimized in two ways: 1. Our blades are encased in a smooth aloe moisturizer, so it floats over your skin, allowing you to shave a larger area with comfort. 2. Our blade has rounded edges making it easy when you’re shaving tight areas.

Nope! Our blades are nickel-free.

We created a nifty holder that connects to your handle with magnetic force to keep your razor out of the shower puddle. To attach your holder: 1. Remove plastic from power putty. 2. Apply holder to clean, dry surface and press firmly into place. 3. Place handle onto holder (with blade facing wall). Magic! (If you need to move your holder, simply twist off the wall. Power putty can be reused when dry).

Our Razor Starter Kits are only available through a subscription when you purchase on mybillie.com. We’re confident you’ll love your Billie razor and you’ll want to stick with us – but if for any reason you want to break up (sniff sniff), we don’t make it hard. You can change, delay, or cancel your shipments at any time.

Yes – since day one, we’ve partnered with women-first organizations like Every Mother Counts, YWCA, Black Girls Code, making meaningful donations to empower women worldwide. We’ve also contributed to nonprofits that specifically support Black and AAPI communities to further the fight against racial inequality.

At Billie, we have zero tolerance for racism and systemic oppression. We ask that our employees, partners and yes, even our customers, uphold these values as well ❤️

We have zero tolerance for racism and we ask that our employees, partners and yes, even our customers, uphold these values too. We’re dedicated to fighting for racial equality and have contributed to nonprofits that specifically support Black and AAPI communities: Black Lives Matter, NAACP, Stop AAPI Hate, Asian American Federation, and AAJC.

We know that in order to make lasting change in this fight, we need to start within, which means improving our hiring practices so that we have more BIPOC employees at every level of our organization and making sure that every member of our team is better educated on systematic racism and unconscious bias. These are the first of our ongoing commitments that extend throughout the year, and forever.

We’re so excited you’re considering joining our team. Head to our careers page for all our open roles—can’t wait to chat with you!

For all press related inquiries, send us a note at press@mybillie.com.

You can find us at Walmart, Target, Walgreens, CVS, Meijer, Kroger, H-E-B, and on Amazon 🤗 If you’re in Canada, head to Walmart or Shoppers Drug Mart. To find out what products are available where, we recommend getting in touch with your local store.

Unfortunately, no. If for any reason you need to return a Billie item bought in-store, we recommend getting in touch with the retailer directly. They will have access to your purchase history and be able to help.

Oh no! Contact the store you purchased from—they will be able to access your payment history using your payment info or ID and help with your issue 💓