Terms of Sale

Placing an Order

The services described on this website are available only for purchase and use in the contiguous United States. You must have a legal residence in one of those contiguous 48 states or the District of Columbia (excludes Alaska, Hawaii and U.S. Territories). You must be 18 years of age or older.

Order Acceptance

We reserve the right at any time after receipt of your order to accept or decline your order or to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verification or information before shipping any order.

This website only accepts orders from individuals who intend to use the products and services for individual use. This website does not accept orders from dealers, resellers, brokers, retailers, wholesalers, or other customers who intend to resell items offered on the website. We reserve the right to limit the quantities of items that can be purchased. Orders cannot be cancelled or changed online once they are submitted. If you have any questions concerning your order, contact us.

Payment

We accept most major credit cards, electronic wallets, and Paypal.

Pricing and Availability

All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. Some of the items on our website may no longer be available or priced incorrectly when you place your order. We make every effort to make sure this information is up to date.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we may cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price if you want.

If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy in this agreement. If we do not believe that we will be able to fill your order at any time (e.g., discontinued products), we will notify you by email and we will cancel your order for that item.

We do not guarantee the availability or pricing of any item purchased through a third-party retailer linked to the website or otherwise.

Subscriptions

Billie offers various product Subscriptions to both Members and Visitors, including monthly, bi-monthly (every other month), and quarterly recurring Subscriptions (“Recurring Subscriptions”), and prepaid gift Subscriptions for a set duration of either three (3) shipments over the course of six (6) months or six (6) shipments over the course of twelve (12) months (“Gift Subscriptions”). The products included in a Subscription, and the purchase price of Subscriptions, are listed on the Site and may be modified by Billie from time to time without notice to you.

RECURRING SUBSCRIPTIONS

When you purchase a Recurring Subscription, you will be asked to select deliveries on a monthly basis, bi-monthly basis (every other month), or quarterly basis (every three months, though not necessarily totaling four deliveries per calendar year, because your Subscription may not follow a calendar-quarter schedule, and, therefore, the term “quarterly” as used herein does not refer to calendar quarters). Recurring Subscriptions commence on the date that you submit your first purchase order, and deliveries shall be made every month, every other month, or every three months, on approximately the same day of the month in which you submit such order.

Recurring Subscriptions are automatically renewed on a monthly, bi-monthly (every other month), or quarterly basis, as applicable.

By purchasing a Recurring Subscription, you agree and acknowledge that your Subscription has an initial and recurring payment charge at the then-current Subscription rate, you agree that Billie may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide notice to Billie that you wish to cancel your Subscription or to change your payment method. You further accept responsibility for all recurring charges prior to cancellation, including, where applicable, any charges processed by Billie after the expiration date of your payment card.

Members may cancel their Recurring Subscriptions at any time by logging into their accounts and following the cancellation procedures, or by emailing us at__ hello@mybillie.com. Visitors may cancel their Recurring Subscriptions at any time by emailing us at hello@mybillie.com.

Billie reserves the right to change or discontinue Recurring Subscriptions at our discretion. We may make these changes at any time, with or without notice. Your continued participation in a Recurring Subscription will constitute your acceptance of this Agreement including the automatic renewal provisions above.

Shipping Policy

Orders will only be shipped to street addresses and P.O. boxes within the contiguous 48 states of the United States of America or the District of Columbia (excludes Alaska, Hawaii and U.S. Territories). We strive to ship your order as quickly as possible. The amount of time it takes for you to receive a product will vary based on processing and delivery times. You may receive shipments in separate boxes.

We reserve the right to use the shipping carrier of our choice. Risk of loss for any order passes to you when the order is duly tendered to the carrier of our choice.

Shipping costs will vary depending on your order size and weight of your order and the type and speed of shipment you select from the options presented to you in checkout.

Backorder Policy

Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock, and would ship to you at a later date.

Returns

We do not accept returns but if you’re unsatisfied for any reason, please contact us within 30 days and we’ll see how we can help.

Contact Us

For general enquiries please refer to the Contact Us section of the website or write to the email address available in Legal Mentions.

Accessibility Statement

If you use assistive technology and the format of these Terms interferes with your ability to access information, please contact us so we can respond in a manner most helpful to you. Please indicate the preferred format in which you would like to receive the material and your contact information.

Governing law, jurisdiction and complaints

Refer to Terms of Use.

Last update

Our Purchasing Policy was last updated on April 25th, 2024.